To make things worse, my car develops a strange electrical problem which my trusted mechanic can't fix. I call the EON service centre and they tell me to leave my car there overnight. Oh no, I can’t do that. I would be crippled without my car.
Sometimes, unpleasant situations are a blessing in disguise. Thinking hard to solve my problem, my brain goes into memory retrieval mode and downloads an old file – the archived information of a man who helped me when my car broke down over ten years ago.
In that incident, I was in Kuala Lumpur and my car wouldn't start. A friend gave me a number to call. I got through to a man who said he would send his men over. I did not have to wait long. Two men turned up, jump-started my car and I followed them to a shop near the busy and bustling Jalan Pasar. The shop belongs to a Mr Wong who repairs automobile electrical system.
I was advised to replace the alternator. It was dusk when the job was done. When it was time to pay the bill, I found I did not have enough cash. Mr Wong said without hesitation, “Don’t worry. Take the car now. You can pay me tomorrow.” My jaws dropped. How could he trust me, a total stranger? He said that was how he conducted his business – trust. I did not betray his trust. I went back to the shop the next day and paid him.
One day, a friend from Seremban came to Kuala Lumpur. His car stalled on a street. I told him to call Mr Wong who promptly sent his men. Later, my friend called me, “Mr Wong charged me for the new battery only. He didn't charge me anything for sending his men over to jump-start my car. I can’t believe it!”
Suddenly, I know why my car is misbehaving now – so that I can see Mr Wong again. This incredible businessman is now in his seventies. He is still the same affable man I know. When I tell him the problem, he gives his trademark response, “No problem. We’ll look at it right away.”
While waiting for the car to be diagnosed and treated, I chat with Mr Wong. I ask him, “Last time you didn’t charge for house service. Do you charge now?” He replies with a laugh, “No! I still don’t charge. No need. You pay the repair bill, that’s enough.”
A worker approaches and says, “It’s done.” I ask Mr Wong for the bill and he says, “RM15 only.” RM15 only? For a problem that my mechanic can't fix and EON Service has to keep my car overnight? I can’t believe it!
If your car needs an electrical doctor in Kuala Lumpur, you may want to give Mr Wong a call.