23 August 2009

To 'Poh Poh' with love

The 'golden girls' of the old folks' home


The Selangor King George V Silver Jubilee Home looks after 27 elderly women whom we call 'Poh Poh' in Chinese. It is run by a vibrant supervisor called Mdm Linda.




On 24 June 2009, the old folks at the home were showered with the gift of love. About 60 young men and women descended on the home, bearing gifts and carrying buckets of paint and an assortment of paint brushes. They were the participants from FSTEP who selected the home as their CSR project.

The home needed a new coat of paint but it was costly to hire a painter. When the FSTEP participants knew about this, they decided to paint the building for free.



Well, you need manpower to move furniture around before you can even start painting. 60 people are a formidable force. They pushed all the beds and other furniture to the middle of the building. Then, they picked up the paint brushes and painted every wall, every beam and every plank. When the job was done, the participants had also painted their faces, hands and clothes. Then, huffing and puffing, they moved all the furniture back to their original positions.



The army of participants did more than just painting the building. They also cleaned and scrubbed the building, the bathrooms, the kitchen and the drains around the home.

One of the elderly ladies said to me, “These young people sang to us, entertained us, fed us and painted our home. Where else can you get this kind of treatment?”

When it was time to leave, many of the elderly ladies reached out to grasp the participants’ hands and said, “Thanks! Please come and see us again.”

Mdm Linda walked the participants to the gate. Tears welled up in her eyes and trickled down her cheeks. She never thought that these white-collar graduates would dirty their hands, drag heavy furniture around and speak kindly to the old folks. She said the old folks would treasure this unforgettable day.

Well done, FSTEP participants! Every drop of paint has etched happiness on the faces and in the hearts of the ‘Poh Poh’ of the Selangor King Geoge V Silver Jubilee Home.


Kim Chow presenting a gift on behalf of FSTEP. 
The home supervisor Mdm Linda receives the gift.





16 August 2009

Thanks so much, SONY Malaysia!

Mr Allan Law, videocam trainer from Sony Malaysia


I thank Sony Malaysia and their videocam trainer, Mr Allan Law, for their invaluable help.

When Sony Malaysia invited me to their headquarters in Mid Valley City, I thought it was for a brief Q&A session on video recording. Little did I realize that they had arranged for me to meet their videocam trainer, Mr Allan Law.

I take my hat off to Allan. He’s knowledgeable and articulate. You ask him any questions on video recording and he answers with flair and clarity. He knows the videocam like the back of his hand. He demonstrates the art of video recording with admirable ease.

Allan answers all my questions to my great satisfaction. He readily shares his knowledge drawn from his personal experience. In particular, I appreciate his tricks of the trade.

Thanks again, Allan! Thanks, Sony Malaysia!


Allan Law surrounded by Sony equipment in the training room

07 August 2009

Red Franc

Frankly speaking, I love the Red Franc surprise package! Who wouldn't? The surprise package comes with lunch, plaque, roses and card.


The meaningful plaque that has a touching message (click to enlarge)


Red roses from Red Franc (click to enlarge)

Franc in Red Attire (click to enlarge)

The FSTEP Batch 3 participants in Team Franc wore red on this special day to signify the successful completion of their English communication course. They dipped into their pockets generously to pay for a well-organized farewell celebration which ended with a special ceremony in the auditorium.


The celebration started with lunch in the cafeteria. An emcee started the proceedings and invited me to speak. Then, we savoured the various dishes and devoured the red hot chilli pepper chicken!


Mr Lee Khee Joo (right) , Head of FSTEP

During the tea break, we had a birthday party. We were honoured to have Mr Lee Khee Joo, the head of FSTEP, joining us in the merriment. Mr Lee spoke to the participants and advised them on their forthcoming internship in local financial institutions.

The emcee surprised the birthday boys and girls by asking them to speak. Although they were taken by surprise, they rose to the occasion and spoke articulately. They thanked Mr Lee and FSTEP for giving them the opportunity to enhance themselves.



After the tea break, we adjourned to the auditorium for the farewell ceremony. The emcee started the proceedings and invited me to present mementos to each and every participant. Then, the lights were switched off and I was asked to close my eyes. The moment the lights came on, the flowers and plaque popped out. I gasped in sheer surprise and then screamed with delight. Some of the participants broke into tears. Oh ... it was emotional!

I thank Team Franc for their kindness, thoughtfulness, generosity, hugs and tears. I love you all!



View Red Franc photo album (click here)


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20 July 2009

Practice Makes Perfect

The FSTEP Batch 3 participants in the Franc Class will soon start their internship in local financial institutions. They are polishing up their English communication skills at the workplace.

Practice makes perfect is what the young graduates believe in. They practise repeatedly until they get the sounds rights, the format right and the rhythm right. I salute their passion and drive.

This video proves that the Triple P Rule can deliver commendable results. Triple P stands for patience, persistence & perseverance. It also simply means practice, practice, practice.


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15 July 2009

Young People, Great Example (3)

Noel at the customer service counter in MPH Subang Parade

I've been tearing my hair out trying to order some books from MPH. I visited MPH Mid Valley but they couldn't confirm if the books were available. They assured me they'd ring me the next day.

The ‘next day’ stretched into a week. I rang MPH Mid Valley again. A gentleman assured me that somebody would ring me later that day. I waited in vain for more than 24 hours.

I decided to drop in at MPH Subang Parade to unravel the mystery. At first, I couldn't get anybody to help me. Either they were busy or they couldn't follow my drift. I was about to breathe fire.

Then, a petite young lady came over to see me. She introduced herself as Noel. She listened to my problem patiently and then assured me that she'd look into the matter immediately. She rang MPH Mid Valley and was on the line for a long while. The result was no better.

Finally, Noel decided to order the books for me. I was very grateful to her and asked, “You’re very professional. How long have you worked here?”

She replied, “Oh, just a few months.”

“Where did you work before you came here?”

“This is my first job. I’m a fresh graduate.” My jaws dropped.

Many thanks, Noel, for getting me the books against all the odds. I’m very impressed with your customer service skills. May you be blessed with a rewarding future.

12 July 2009

Practice Makes Perfect

The FSTEP Batch 3 participants in the Franc Class will soon start their internship in the financial institutions. They are polishing up their English communication skills at the workplace.

SELECTING THE RIGHT CANDIDATE is one of their English Communication projects. The trainees are divided into 3 teams with each team creating their own scripts and bringing their scripts to life.

This methodology helps the trainees to think in English, speak in English and write in English. They improve their pronunciation by installing correct English sound files. They enhance their communication skills by reformatting their sentence construction. They bring their lines to life by following the rhythm of the English language.

The energetic graduates' passion for learning English is shown in these videos.


TEAM 1
In order of appearance: Tasha, Hidayah, Syarah, Chin Cheong, Xiao Jun, Alif


TEAM 2
In order of appearance: Dalila, Syarah, Bavaani, Zalila, Suriati, Lavania, Rashidah


TEAM 3
In order of appearance: Suarrdy, Norliza, Mira, Norbaizura, Yin Yin, Nawar, Sarmila




08 July 2009

Young People, Great Example (2)

The super duo Nick and Jerry

When my mobile phone conked out, I was wondering if I should buy a new phone through my credit card company. It offered a good discount but zero customer service. Finally, I decided against the risk.

I went to a shop in Giant Mall, Kelana Jaya. I got to know two young sales executives, Nick and Jerry.

Jerry sold me a new Nokia phone. He patiently taught me how to use the phone and its multimedia functions. I was very pleased with the crash course. Next, I wanted to transfer all the data from my old Samsung phone to the new phone. After a few attempts, Jerry said that the two phones were incompatible so he could not transfer the data. When I heard that, I was upset and made a lot of noise.

Jerry responded swiftly to pacify me. He said something positive, “Let me check with the computer guy. Let me see what I can do.” He got me what I wanted, by hook or by crook. He deserves praise for his ability to handle an irate customer.

Nick sold me a Bluetooth hands-free gadget. One day, the gadget stopped working at around 8pm. Feeling frustrated, I rang Nick for help. Nick answered the phone and spoke in a low voice. I could hear sounds in the background – like he was in a cinema. He told me it was his day off. Oh dear, I felt so bad for disturbing him. But I was impressed that he still takes calls from customers on his day off. Others would have switched off their phones and left their customers in the lurch. Nick deserves praise for his dedication.

Well done, Nick and Jerry! You are excellent role models for top quality, high standard, world-class customer service! I have met your boss and commended the both of you. I hope he awards you with a pay rise (chuckle!).

That's the lucky boss who is blessed with two super sales execs
*

06 July 2009

Practice Makes Perfect

The FSTEP Batch 3 participants in Team Franc will soon start their internship in local financial institutions. They are polishing up their English communication skills at the workplace.

RESOLVING CONFLICT is one of their English Communication projects. The trainees are divided into 3 teams with each team creating their own scripts and bringing their scripts to life.

Here are their actions captured on film.


Team members (in order of appearance): Lavania, Xiao Jun, Tasha, Chin Cheong, Hidayah, Norbaizura
Conflict: Sales Executive Olivier cannot work with Todd the Manager


Team members (in order of appearance): Alif, Dalila, Suriati, Syarah, Bavaani, Zalila, Nawar
Conflict: Staff are protesting against the management for restricting their telephone facilities



Team members (in order of appearance): Norliza, Suarddy, Sarmila, Mira, Yin Yin, Sarah, Rashidah
Conflict: The Workers Union is confronting the Management about unfair company policies
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29 June 2009

Practice Makes Perfect

The FSTEP Batch 3 participants in the Team Franc will soon start their internship in local financial institutions. They are polishing up their English communication skills at the workplace.

SOCIAL SKILLS is one of their English Communication projects. The trainees are divided into 3 teams with each team creating their own scripts and bringing their scripts to life.

Here are their actions captured on film.



Team members: Nawar, Xiao Jun, Syarah, Hidayah, Mira, Tasha, Zalila


Team members: Chin Cheong, Yin Yin, Lavania, Norbaizura, Sarmila, Suriati, Alif


Team members: Suarrdy, Bavaani, Sarah, Dalila, Rashidah, Norliza
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27 June 2009

Michael Jackson, Timeless Thriller



Michael Jackson's influence reaches far and wide.

In 2007, a prison consultant in The Philippines, Byron Garcia, introduced a morning exercise routine in the Cebu provincial jail. He taught the prisoners the dance movements shown in Michael Jackson's "Thriller" video. The "Prison Thriller" video became an internet sensation with over 23 million hits.

According to AFP, tourists flocked to the Cebu jail to watch 1,500 inmates perform a special dance tribute to Michael Jackson who died yesterday at age 50.

To these prisoners and countless people around the world, Michael Jackson is a music legend, a pop sensation and a global icon.

He is a timeless thriller.